This Privacy Policy outlines how Gutter General LLC (“we,” “us,” or “our”) collects, uses, and protects your personal information when you interact with our website and services. By using our services, you agree to the collection and use of information in accordance with this policy.

Interpretation and Definitions

Definitions

CompanyRefers to Gutter General LLC, located at 3164 Dunlin Lake Rd, Lawrenceville, GA 30044
ServiceRefers to gutter installation, gutter repair, gutter cleaning, gutter guards, and related exterior services
Personal DataInformation that identifies or can be used to identify an individual
Usage DataInformation collected automatically when using the Service
DeviceAny internet-connected device
Websitehttps://www.gutter-general.com/
YouThe individual using our services

Types of Data Collected

Personal Data

While using our Service, we may collect:

Full name
Email address
Phone number
Address or service location
Project or service details submitted through forms
Any other information voluntarily provided

Usage Data

Usage Data may include: IP address, browser type and version, pages visited, time spent on pages, device type and operating system, referring website URLs, date and time of visits.

Cookies, Analytics and Session Recording

This website uses cookies and similar technology (small files and identifiers your browser stores) for three purposes.

Site analytics. We use PostHog to count visits, see which pages and buttons people use, and measure which ads and links bring visitors who request an estimate. We also use Google Analytics, which sets its own cookies, to measure visits. Until you make a choice on the privacy banner, PostHog runs without storing cookies on your device.

Session recording, only if you choose “Allow”. With your permission, PostHog records how you use this website, such as clicks, scrolling, mouse movement and the pages you view, so we can find and fix problems. Anything you type into a form is hidden from these recordings. If you choose “No thanks”, or make no choice, nothing is recorded.

Advertising measurement. We use the Meta Pixel to measure our Facebook and Instagram ads. When you visit, it sends Meta information such as the pages you view, the fact that you submitted a request, and technical details like your IP address and browser. Meta may connect this to your Meta account and use it to show you ads, under Meta’s own privacy policy. Some state privacy laws call this “sharing” personal information for targeted advertising. To limit this, you can block or delete cookies in your browser, turn on your browser’s tracking protection, or change your ad settings with Meta.

Your choices. To change your session recording choice, clear this website’s data in your browser settings and the banner will appear again on your next visit. You can also block or delete cookies in your browser; the website will still work. You can manage the ads Meta shows you at facebook.com/adpreferences. PostHog, Google and Meta process this information on our behalf to provide these services; we do not sell your personal information.

Use of Your Personal Data

We may use your personal data to:

Provide and manage our services
Schedule inspections and service appointments
Provide estimates and follow-ups
Communicate with you via phone, email, and SMS
Send reminders, updates, and service notifications
Improve our services and customer experience
Prevent fraud and maintain security
Comply with legal obligations

Sharing of Your Personal Data

We may share your data in the following situations: with service providers (CRM systems, scheduling tools, analytics platforms), with business partners when necessary to fulfill services, or when required by law or legal process. We do not sell your personal data.

📱 SMS & Mobile Data Privacy

By providing your phone number, you consent to receive messages from Gutter General LLC (A2P 10DLC Compliance).

Appointment reminders, service updates, and estimate follow-ups.
Customer support and occasional promotional messages.
Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying:

STOPto unsubscribe

HELPfor assistance

📌 Important: No mobile information will be shared with third parties for marketing purposes. Opt-in data and consent will not be shared with any third parties.

Retention and Your Rights

Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

● Request access to your personal data
● Request corrections or deletion
● Withdraw consent or opt out